Frequently asked questions
Is it safe to use?
Yes, our Fireplace Diffuser is designed with safety in mind. It's made from heat-resistant materials and should be placed at a safe distance from direct flames as indicated in the instructions.
Can I use it without essential oils?
Yes! You can run it with just water for humidifying effects and enjoy the fireplace ambiance, or use it as a decorative light without the mist function.
Does it have different light settings
Most models offer multiple flame effects, brightness levels, and some allow you to use the light independently from the mist function.
When will my product arrive?
At GlowFire, we work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Learn more at out shipping policy
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Learn more at our return policy
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Learn More at our Shipping Policy
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Learn more at our Terms and Conditions